Internal vs External Signature Rules

Show different signatures based on whether the recipient is internal or external.

Why Use Different Signatures?

• External emails - Full branding, marketing banners, legal disclaimers
• Internal emails - Simpler signature, no marketing, casual tone

Setting Up Rules

Step 1: Create Two Templates

1. Create an External Template with full branding
2. Create an Internal Template with minimal info

Step 2: Configure the Rule

1. Go to Templates → Select your external template
2. Click Rules tab
3. Click Add Rule
4. Set condition: Recipient Domain
5. Choose: Is not your company domain
6. Action: Use this template

Step 3: Set Default

1. Go to Templates → Select your internal template
2. Click Set as Default
3. This template is used when no rules match

How It Works

When an employee sends an email:

1. Siggly checks the recipient's email domain
2. If external (not your domain) → External template
3. If internal (your domain) → Internal/default template

Example Configuration

Company domain: acme.com

| Recipient | Template Used | |-----------|---------------| | client@customer.com | External (full branding) | | partner@vendor.com | External (full branding) | | colleague@acme.com | Internal (simple) |

Advanced Rules

Combine with other conditions:

• Department - Sales gets promotional banners
• Time-based - Holiday signatures during December
• Campaign - Special signatures for product launches

Limitations

• Rules are evaluated in order (first match wins)
• Maximum 10 rules per template
• Some email clients may not support dynamic switching

Testing Rules

1. Go to Templates → Test Rules
2. Enter a test recipient email
3. See which template would be applied
4. Adjust rules as needed