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ITIL
Aligned change management
100%
Audit trail coverage
< 1 hr
Average ticket resolution
Enterprise Signature Management via ServiceNow
Ticket-Based Change Requests
Employees submit signature change requests as ServiceNow tickets. Approvals, assignments, and deployments follow your existing ITSM workflows.
CMDB Data Sync
Pull employee names, titles, departments, and locations from the ServiceNow CMDB to keep signature fields accurate without duplicate data entry.
Full Audit Trail
Every signature change is logged as a ServiceNow record with who requested it, who approved it, and when it was deployed.
Flow Designer Actions
Use ServiceNow Flow Designer to build custom automation flows that trigger Siggly deployments based on HR events, onboarding, or role changes.
Role-Based Governance
Mirror ServiceNow roles and groups to control who can request, approve, or override email signature templates in Siggly.
What the ServiceNow Integration Covers
Ticket-based signature change request workflow
CMDB-driven employee data population
ServiceNow approval chains for signature updates
Flow Designer actions for automated deployments
Audit log sync between Siggly and ServiceNow
Support for ServiceNow scoped applications
"We needed signature management that fit inside our ServiceNow governance model. Siggly was the only vendor that integrated natively with our ITSM workflows."
Valentina Gomez
IT Service Manager, ClearPoint Health
Frequently Asked Questions
Which ServiceNow editions are supported?
Siggly integrates with ServiceNow ITSM on San Diego, Tokyo, Utah, Vancouver, and Washington DC releases. Both standard and enterprise editions are supported.
Can I use existing ServiceNow approval workflows?
Yes. Siggly signature change requests plug into your existing approval chains, escalation policies, and SLA rules within ServiceNow.
Does the integration require a ServiceNow developer instance?
No. The integration installs as a scoped application from the ServiceNow Store and works on production instances out of the box.
How does CMDB sync handle organizational changes?
When an employee record changes in the CMDB, Siggly detects the update on the next sync cycle and queues a signature refresh. You can also configure real-time webhooks for instant updates.
Is there support for ServiceNow Virtual Agent?
Yes. You can configure Virtual Agent topics that let employees request signature changes through a conversational interface within ServiceNow.